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Just, does your site provide accommodation for pets? All of these questions are important to outperform your competitors. 2- Customer map The map of the booking journey is an effective way to find out the reasons why the guest takes a long time before completing the reservation. This map also provides you with a comprehensive view of the customer experience, and what can be improved. You can achieve this by defining goals and touch points, and mapping the customer journey in the form of stages.
Allocate rewards for direct bookings Direct reservations are important to the hotel's revenue return, and this is something hotel owners know. trust of the guest, but what makes you not thank your customers for their phone number database reservations? If there is a free room upgrade or some food upon their arrival, or discounts on some services, this represents great value for them. 4- Promoting the hotel and location The matter does not stop at the hotel's promotional limits. The guest does not book because of the decor, room size, or cost, but because of the other areas that surround the hotel, as customers tend to explore what is around them, so you must highlight to customers the reasons for staying in this hotel and not others, and you.
Can also Building partnerships with some local companies to visit some areas or provide services that are difficult to provide in your hotel, all of which helps the customer learn more about the hotel. 5- Enhancing investment in marketing Investing in marketing and setting a special budget for it is linked to the peak period. If you are not aware of this period, you are out of competition. The most important time to invest in marketing is during peak booking times, as you have many amazing marketing opportunities, whether via the Internet, email, or social media. 6- Improving customer service Customer service must be at its best from the beginning of reception until check-out.
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